Support
How can we help?
Tripami is getting ready to launch. Here are quick answers, and a real person to email when you need one.
Email us
Questions, feedback or something not working? Write to us and a person on the team will reply.
support@tripami.io
Delete your account
Delete your account and personal data, or remove specific data without leaving Tripami.
Quick answers
I got an invite. Do I need the app first?
No. Open the invite to see the trip: where, when and who’s going. When you’re ready to join, Tripami asks you to sign in, and your account picks up the spot that was saved for you, with your plans already in place.
How do I disconnect Gmail?
In Tripami, open Profile (the profile icon at the top of Your trips), choose Connectors, then Gmail, and tap Disconnect Gmail. Tripami stops checking for travel messages, deletes its access and deletes any finds you haven’t reviewed. You can also remove Tripami from the third-party connections in your Google Account.
Does Tripami share my location?
No. Tripami doesn’t use your location. The Map tab shows your trip’s stops and plans, not where anyone is right now.
Can Tripami add new bookings automatically?
Yes, for flights, stays and transportation, once Gmail is connected. In Profile, choose Connectors and turn on Auto-detect new bookings (Auto-detect new flights in older versions of the app). When a new booking, a schedule change or a cancellation for one of your trips arrives in Gmail, Tripami lets you know and shows it on Your trips. Nothing changes on the trip until you review it.
How do I delete a trip?
Open the trip and tap the pencil at the top right, then Delete trip, and confirm. Only the trip’s organizers can delete it, and it’s removed for everyone on the trip.
A plan looks wrong. What should I do?
Open the plan to edit it. Imported plans stay suggested until someone confirms them, so it’s worth checking the review screen after an import. If a booking changed, Tripami marks the plan as changed rather than rewriting it.
Can Tripami pay someone back for me?
No. Tripami shows who owes what. Pay each other in the payment app you already use, then mark the balance as settled in Tripami.
Report a security issue
If you think you’ve found a security vulnerability in Tripami, email security@tripami.io with the details and steps to reproduce it. Please give us a reasonable chance to fix it before sharing it publicly, and don’t access other people’s data while testing.
For everything else, see our Terms of Service and Privacy Policy.